Our client recently lost access to his Business Manager and Facebook page. The former employee’s account was hacked and he had to prove that is the owner of the account.
Facebook required the following information:
A copy of a valid government-issued photo ID, such as a current driver’s license or a passport, of the individual signing the statement. You can find the different kinds of IDs we accept in the Help Center.
A notarized and signed statement from a person with sufficient knowledge and authority over this matter that includes all of the below items.
- A description of your relationship to the Page (including your authority to request a change in the person(s) who manage the Page, as applicable);
- The name of the current person(s) who manage the Page, as applicable;
- The relationship of the above person(s) to the Page
- The Facebook account or email address associated with the Facebook account that you wish to have added as the new admin of the Page; and
- An explanation of your request, and whether there has been a termination of the employment and/or business relationship with the named person(s), as applicable;
- All documentation supporting your request (Business License or certificate of incorporation under the business Page’s name to prove requester’s authority over the business)
- A declaration under penalty of perjury that the information you have provided is true and accurate (your statement must include this language).
Sample Facebook page claim – Honesty Declaration
We have recently used this letter and were able to get access in two business days. Overall I was very satisfied with Facebook representatives.
Facebook page claim – Honesty Declaration
I [FULL NAME], declare that I am the executive director of the company [COMPANY NAME] I own the only profile on Facebook – [FB profile link]
The company [COMPANY NAME]. is represented on Facebook by the profile – [COMPANY PAGE LINK]
I do claim the above mentioned Facebook page and I ask you to assign its ownership to my Facebook profile.
I had had the admin rights for the page until [DATE AND TIME]. This time I received an e-mail which stated that I was removed as a Facebook admin by [MORE INFO AND SCREEN]
[EMPLOYEE NAME] is our former employee who was the only administrator of our Facebook page and Business Manager (his FB username is [EMPLOYEE PROFILE LINK]). According to him, his account was hacked and he is not an admin of the page anymore. He is not willing to cooperate.
- Certificate of incorporation,
- My personal ID
I hereby declare under penalty of perjury that the information I have provided is true and accurate.
[FULL NAME], Executive Director
How to contact Facebook support
It is getting more difficult to speak with a human representative. It appears that people with a business account and some spending have access to chat via FB Business help.
It is also possible to contact FB support via page Facebook Business Support. The answer is often provided via chatbot but if you attach a photo or document it is more likely to go to a representative.